FAQ

FAQ

What are the service working hours?

Service opening hours: Monday - Friday from 8.00 to 16.00, Saturday from 8.00 to 14.00

At the customer’s request: Monday to Friday from 16:00 till 22:00 (base rate per hour x 4) or from 22:00 to 6:00 (base rate per hour x 6).

 

The price list is available in the office or via email.

How to calculate the efficiency of the machine?

The efficiency of the machine can be calculated according to the pattern: a number of cups per sec. x 60 min x average weight (for example: an average weight of an apple is 150 g). 

Do you have to pay for the training on operation of sorting machines provided by Sorter?

The first training for the users of our machines is free of charge. The person responsible for training from Sorter together with clients fixes a date of the training. To provide efficient training the target group of trainees should not exceed 5 people. In view of the possibility of the staff turnover in the future, we highly recommend at least one senior employee to take part in the training session who will share the acquired knowledge on the operation of machines and service with the rest of the staff.
In case of absence of the employee designated to be trained or due to random incidents, the next training is paid and organized on a client’s request at the scheduled time. The prices, as well as training program, are individually defined. The full offer of Sorter’s commercial trainings is available on clients’ request. 

What are the service and technical support working hours?

Service opening hours: Monday - Friday from 8.00 to 16.00, Saturday from 8.00 to 14.00

At the customer’s request: Monday to Friday from 16:00 till 22:00 (base rate per hour x 4) or from 22:00 to 6:00 (base rate per hour x 6).

 

The price list is available in the office or via email.

What are the user’s obligations when service is provided by Sorter’s employees?

The user of the machines is obliged to provide all possible assistance free of charge during service provision (for example the access to the electrical energy, enough compressed air for the machine’s functioning, clean water supply and sewage system, proper lighting conditions, as well as high-speed internet connection which should be located at a distance of maximum 1,5 m from the computer control system in order to analyze machine’s functioning online from the headquaters).

What should I do to completely empty the bin with the product during the unloading process?

ROBOT’S SUBMERGING PROCEDURE FOR BIN UNLOADING
1. Full bin is collected by robot grippers from a chain conveyor. 
2. The bin with the product is transported over the unloading tank. 
3. The bin is rotated horizontally 90 degrees. 
4. The bin with the product is lowered into the water tank. The bin must be fully immersed in the water tank. 
5. The product flows out of the bin into the water channel directed by strengthened water stream. 
6. The robot waits until the last apple is detected by the sensor at the frontal part of the water channel. This procedure will last about 10 seconds. 
7. The robot evacuates the empty bin out of the water.
8. The bin is lifted at an angle of 135 degrees vertically to the bottom (potential evacuation of any residual product). 
9. The grippers with the empty bin are rotated back into the initial vertical position. 
10. The grippers are swiveled 90 degrees horizontally and return the initial position as described in point 1.
11. The bin is moved to the opposite site of the robot’s field of work and placed on the chain conveyor for empty bins. 
 

 

What are the requirements concerning ambient operation conditions of sorting and packing machines in order to keep their properties as long as possible?

Sorting and packing machines are permitted to be installed and operated only indoors, in dry conditions and ambient temperature from 7 to 35 degrees of Celcius. The area and surrounding space of the machine has to be properly lit.  

Should the operator of Sorter machines have the proper educational background and qualifications?

The sorting machines can be operated strictly by specialized staff. After the installation of our machines at the client’s, Sorter organizes the training for the machines’ users regarding: - mechanical machinery operation, - software and control panel operation, - safe use of the machines/sorting line and H&S policy. The operator of Sorter machines must be fully qualified to operate the machines. The employer must check if the operator has got required documents, qualifications and skills, i.e. proper technical educational background (highly recommended is electromechanics), completed appropriate IT course, certified electrician’s license ( in Poland it is S.E.P. – Association of Polish Electrical Engineers) for electric cabinets’ operation, as well as suitable experience in operating of sorting machines and completed lines. 

Can the guarantee be voided?

Where can the Warranty Book and operation manuals can be found?

Are machines produced by Sorter better quality than western manufacturers?

In the production of our machines we resort to the most recent technological solutions. In order to ensure quality of our machines they are made of the best components available.

Is your sorting equippment cheaper than the competitors?

When one compares two identical projects, we are able to offer a lower price than competitors. Despite the lower price, we do not offer outdated technological solutions, we select for our customers the newest solution, which comply with their expectations.

How much does a sorting line for apples cost?

The price starts where your imagination starts. How shall we understand that? Depending on the number and kind of technological solutions you wish to have installed in your sorting line. The more solutions, the higher the price. However, we do not concentrate only on the efficiency. The functionality of our machines is of high importance to us. The art is to get technological solutions which  will complicate, but simplify our work.

What should I consider when selecting a sorting machine?

What is happening in our economy at the moment?

How do we sell our product today, and how do we plan to sell it in future?

How many tons of fruit do we sell each month, and each season on average?

How do we pack our product?

What is the size of the warehouse we would like our sorting line to be placed in?

 

The answers to the above questions will prepare you for consultations with one of our employees, who will select the best product for your needs.

Do the machines comply with the necessary norms, regulations and CE certification?

Our machines' design and production comply with all the norms referring to CE declaration, as well as the following directives:

  • Directive 2006/42 EC of the European Paliament and the Council of 17 May 2006 on machinery, and amending Direcive 95/16/EC.
  • Directive 2004/108/EC of the European Paliament and the Council of 15 December 2004 on the approximationof the laws of the Member States relating to electromagnetic compatibility and repealing Directive 89/336/EEC.
  • Directive 2006/95/EC of the European Paliament and of the Council of 12 December 2006 of the harmonisation of the laws of Member States relating to Electrical Equippment designed for use within certain voltage limits.

 and the following harmonised European norms:

PN-EN ISO 12100 (2011-03) Safety of machinery – General principles for design – Risk assessement and risk reduction.

PN-EN ISO 13857:2010 Safety of machinery – Safety distances to prevent hazard zones being reached by upper limbs.

PN-EN 349+A1:2011 Safety of machinery - Minimum gaps to avoid crushing of parts of the human body.

PN-EN ISO 13850:2008 Safety of machinery. Emergancy stop. Principles for design.

PN-EN 614-1+A1:2009 Safety of machinery. Ergonmic design principles. Terminology and general principles.

PN-EN ISO 13857:2010 Safety distances to prevent hazard zones being reached by lower limbs.

PN-EN 894-3+A1: 2010 Safety of machinery -  Ergonomics requirements for the design of displays and control actuators. Part 3. Control actuators.

PN-EN 953+A1: 2009 Safety of machinery - Guards. General  requirements for the design and construction of fixed and movable guards.

PN-EN ISO 13849-1:2008 Safety of machinery - Safety- related parts of control systems. Part 1: General principles for design.

EN 60204-1:2010 and EN60204-11-C1 Electrical equipment of machines - Part 1: General requirements.

  

What should I consider when selecting the sorting machine?

What is the state of our economy at the moment?

How do we deal in our product today, and how do we plan to sell it in future?

How many tons of fruit do we sell each month, and each season on average?

How do we pack our product?

What is the size of the warehouse we would like our sorting line to be placed in?

The answers to the above questions will prepare you for consultations with one of our employees, who will select the best product for your needs.

The answers to the above questions will prepare you for consultations with one of our employees, who will select the best product for your needs.